The person identified and qualified in the registration (USER) and BEETELLER PAGOS DE  COLOMBIA (BEETELLER) enter into this BEETELLER Terms and Conditions of Use  (Agreement), which will be governed by the provisions and conditions set forth below. 

By electronically accepting this Agreement, through checking the box “I have read and  agree to the BEETELLER Terms and Conditions of Use,” the USER automatically agrees  and fully accepts the terms of this Agreement and the Privacy Policy. 

The use of the BEETELLER System and/or the completion of any Transaction will be  interpreted as full and unconditional acceptance of this Agreement. 

BEETELLER may modify, at any time and at its sole discretion, the terms of this Agreement.  If the USER does not agree with the changes, they may terminate the Agreement without  any cost or penalty.

1. OBJECTIVE AND DEFINITIONS 

1.1. The Client hires the services of the Provider to use the BEETELLER platform as a payment  method for the sale of their products and/or services, in accordance with the Terms and Conditions  and the Privacy Policy available on the BEETELLER website. 

1.2. For the purposes of this Agreement, the words and expressions starting with capital letters  will have the meanings assigned as follows: 

"Card": a national or international payment instrument, in the form of credit or debit, provided by  issuers in the form of a plastic card, through which the USER can make payments to BEETELLER. 

"Virtual Card": a virtual, non-physical payment instrument, through which the USER can make  payments to BEETELLER. 

"Registration": the form filled out by the USER on the Platform, containing their personal data and  other necessary information for registration in the BEETELLER System and the creation of the  Payment Account. 

"Payment Account": a payment account held by the USER for loading, transferring, and reimbursing  funds, which will be managed and maintained by BEETELLER after conversion into electronic  money. 

"Agreement" means these BEETELLER Terms and Conditions of Use. 

"Exchange Company" means an institution authorized by the Central Bank to operate in the foreign  exchange market and perform international fund transfers, which will be contracted by BEETELLER  to execute the Payment Order. 

"Suppliers": third parties offering products and/or services to the USER through the Platform. 

"Features": technologies made available by BEETELLER on the Platform for performing  Transactions and using the BEETELLER System by the USER.

"Personal Data": data provided by the USER for the execution of the Payment Order, within the  necessary limits for each transaction. 

"Local Currency": means the official currency adopted by the country. 

"Foreign Currency": means the currency adopted and in force in the country where the Foreign  Seller is located. 

"Payment Order": Transfer Order or Entry Order. 

"Deposit Order": deposit of funds in Foreign Currency, in the name of the USER, for the receipt of  reimbursements related to International Purchases owed by the Foreign Seller, which will be  converted into Local Currency by the Exchange Company. 

"Remittance Order": remittance of funds in Foreign Currency, in the name of the USER, for payment  of International Purchases owed by the USER to the Foreign Seller, which will be converted from  Local Currency to Foreign Currency by the Exchange Company. 

"Platform": website and/or mobile app available to the USER for: (i) using the Features and  performing Transactions; and (ii) purchasing Products sold by accredited Foreign Sellers. 

"Privacy Policy": means the policy available on the BEETELLER website that establishes the  collection, use, storage, processing, sharing, protection, and disposal of the USER’s information  resulting from the use of the BEETELLER System, and which is an integral part of this Agreement. 

"Goods": goods and/or services sold by the Foreign Seller through the Platform. 

"International Payment Services" or "eFX Services": services provided by BEETELLER, as an eFX  service provider, to execute Payment Orders for the USER or Foreign Seller. 

"Domestic Payment Services": services provided by BEETELLER to the USER for the opening of  the Payment Account, management and custody of funds, and provision of Features for performing  Transactions. 

"Third-Party Services": products and services available to the USER on the Platform, offered by  Providers that are not affiliated with BEETELLER. 

"BEETELLER System": services related to the opening of a Payment Account and the execution  of Transactions by the USER. 

"Transaction": means a transaction in which the USER performs a movement of their Payment  Account, debiting funds from their Payment Account; transferring funds to the Payment Account of  other USERS credited in the BEETELLER System; or reimbursing funds deposited in the Payment  Account.

"Foreign Seller": legal entity or individual located abroad, responsible for the sale of Products  through the Platform, who will be the final recipient of the funds submitted to the Remittance Order by the USER or the original sender of the Entry Order (as applicable), and the Payment Orders  may be sent or received by the Foreign Seller directly or through a representative.

"USER": means the natural or legal person who, by adhering to this Agreement, is authorized to  perform Transactions through the BEETELLER System. 

2. INTERNATIONAL PAYMENT SERVICES 

2.1. The International Payment Services provided by BEETELLER, as a service provider, allow the  execution of the Payment Order issued by the USER in favor of the Foreign Sellers. 

2.2. BEETELLER's international payment services consist of: 

a. Hiring an exchange company to convert local currency into foreign currency for the  execution of a remittance order to the foreign supplier; and 

b. Hiring an Exchange Company to convert Foreign Currency into Local Currency for  receiving an Entry Order sent to the USER by the Foreign Seller. 

2.3. The International Payment Services begin upon the USER's acceptance of this Agreement  and will remain in effect until the execution of the Remittance Order and/or Entry Order, as  applicable. 

2.4. The Delivery Request will be based on the value of the Products purchased by the USER on  the Platform, in local currency, and it is the USER's responsibility, before signing this Agreement, to confirm whether the amounts displayed on the Platform are correct, including any fees owed to  BEETELLER and other costs and taxes. 

2.4.1. If the USER disagrees with the amounts displayed on the Platform, the USER should not  confirm the Delivery Order. 

2.5. BEETELLER will retain information related to the International Purchase and the documents  resulting from the Payment Order for a period of 5 (five) years, and the USER may, at any time, request a statement with the transaction details, through the available support channels, with 10  (ten) days' notice. 

2.6. BEETELLER will be responsible for hiring the exchange company of its choice to transfer and  convert the funds submitted to the Payment Order. 

2.7. By hiring the BEETELLER Exchange Company, the USER acknowledges that: 

a. The exchange company is solely responsible for the exchange rate it charges, as well as  any service fees it may charge; 

b. BEETELLER will use its own criteria to define the Exchange Company responsible for  each Payment Order, which may vary depending on the Platform and/or the location of each Foreign Seller;

c. BEETELLER will not be responsible for any failures, interruptions, and/or suspensions of  services provided by the Exchange Company that may result in the non-execution of the  Payment Order; 

d. The Exchange Company will have access to the USER's Personal Data, within the  necessary limits for executing the Payment Order; 

e. The entire contracting process may be carried out in the USER’s name, in accordance  with applicable legislation. 

2.8. BEETELLER will only contract with Exchange Companies authorized to operate and perform  international transfers and currency exchange activities in the national territory, in accordance with  the regulations of the Central Bank and applicable laws. 

2.9. The hiring of the Exchange Company will only occur when the USER’s funds are available to BEETELLER. 

2.10. Each Payment Order must be made within the maximum limit allowed by applicable law. 

2.10.1. The limit may be changed by BEETELLER at any time, due to law, Central Bank regulation,  or at BEETELLER’s discretion. 

2.11. The Delivery Order to the Foreign Seller will be made in foreign currency and will be subject  to the operational rules, legislation, and deadlines of the country where the Foreign Seller is located. 

2.12. The Admission Order will be made based on the amount in Foreign Currency received from  the Foreign Seller, according to the exchange rate determined by the Exchange Company, and it  is the USER’s responsibility, before entering into this Agreement, to confirm that the received  amounts are correct. 

2.13. The Payment Order will no longer be accepted by BEETELLER when: (i) the USER provides  incomplete or incorrect Personal Data; (ii) the Securities Company or any other third parties  involved (including national and foreign government agencies) for any reason prevent the execution  of the Payment Order; and/or (iii) there are signs of fraud or suspicion of illegal activity, in  accordance with the provisions of this Agreement and applicable law. 

2.14. BEETELLER will not be responsible for matters involving the relationship between the USER  and the Foreign Sellers, and the services provided are limited to the execution of the International Payment. 

2.15. To perform a Payment Order, the USER must provide their Personal Data, including (i) full name or business name; (ii) tax identification number; and (iii) other necessary data. 

2.16. If the Personal Information has been filled in on the Platform, the USER expressly authorizes  that their information be made available to BEETELLER.

2.16.1. In this case, before using the International Payment Services, the USER must: (i) verify that  the Personal Data is correct and up-to-date; and (ii) accept this Agreement. 

2.17. Whenever necessary, BEETELLER may request additional information from the USER,  including by request of the Securities Exchange. 

2.17.1. Additionally, BEETELLER may, at any time, even after the execution of the Payment Order,  request copies of documents to verify the accuracy of the Personal Data provided by the USER. 

2.17.2. The USER will be held civilly and criminally liable for the accuracy of the Personal Data  provided, including regarding third parties. 

2.18. BEETELLER will not be responsible for errors or the failure to execute International Payment  services if the Personal Information provided by the USER is inaccurate, false, or outdated. 

3. REGISTRATION IN THE BEETELLER SYSTEM 

3.1. Registration in the BEETELLER System will be done upon the USER's acceptance of this  Agreement, which will be finalized through: (i) completing the Registration Form; and (ii) the  electronic acceptance explicitly declared on the Platform. 

3.2. To use the BEETELLER System, the USER must complete the Registration form, providing  their personal data and any information that may be requested on the Platform, and requested  information that allows BEETELLER to qualify the USER as determined by the applicable  regulations. 

3.2.1. The information and documents requested at the time of registration will allow BEETELLER,  in accordance with applicable regulations, to evaluate, characterize, and classify the USER, in  order to assess their risk profile and economic-financial capacity. 

3.2.2. In certain situations, at BEETELLER’s discretion, the USER may have their Registration and  Payment Account opened through a simplified qualification process. In this case, the balance and  funding limit of the Payment Account will be defined by BEETELLER. Other limits may be defined  by BEETELLER and communicated to the USER. At any time, the qualification process may be  terminated, and the limits may no longer apply. 

3.2.1. Whenever necessary, including to allow the use of the BEETELLER System for Transactions  above the established limits, BEETELLER may request additional information from the USER  beyond that indicated in the Registration, and may, at any time and at its sole discretion, request  copies of documents to verify the accuracy of the information provided by the USER. 

3.2.3. If BEETELLER finds incorrect or inaccurate data provided by the USER, or if the USER refuses or fails to submit the requested information and documents, BEETELLER may temporarily  suspend access to the BEETELLER System and prevent the use of its features until the  regularization occurs. 

3.2.4. BEETELLER may, at its sole discretion, conduct searches in public or private databases to  verify the accuracy of the data and information provided by the USER during Registration.

3.3. The USER will be civilly and criminally liable for the accuracy of the data provided, including  with respect to third parties, and is obliged to keep their data updated with BEETELLER. 

3.3.1. BEETELLER will not be responsible for any errors or non-functioning of the Services that  make up the BEETELLER System if the USER provides inaccurate, false, or outdated information. 

3.4. When registering or accessing the BEETELLER System for the first time, the USER must  create a login and password to use the features and make Transactions. 

3.4.1. The use of the login and password is personal, exclusive, and non-transferable to the USER,  who must keep them confidential and not allow access by third parties. 

3.4.2. If the USER is a legal entity, they commit to providing access to the login and password only  to their legal representatives, partners, administrators, and/or attorneys with authority to conduct  legal transactions on their behalf; and will be responsible to BEETELLER, other USERS, and third  parties for all actions and transactions made through the use of the BEETELLER System. 

3.4.3. The USER must provide a valid email address and phone number for communication with  BEETELLER; and any communication or notification sent by email will be considered valid and  effective between the Parties. 

3.5. To use the Services provided by BEETELLER, the USER, among other obligations set forth in  this Agreement, must be: (i) an individual, at least 18 (eighteen) years of age, and have valid and  regular registration with the competent authority in the country; or (ii) a legal entity duly constituted,  with headquarters or an office in the country, and have valid and regular registration with the  competent authority in the country. 

3.5.1. Due to the nature of the Services provided, BEETELLER cannot verify the civil capacity and  regularity of the USER, and therefore will not be responsible for any damages that may arise from  non-compliance with the conditions above. 

3.6. The use of the BEETELLER System and the execution of Transactions for business purposes  is prohibited if: (i) they are considered illegal under the law; (ii) they violate the National Financial  System, the regulations of the Central Bank, or the rules of financial institutions, card networks,  acquirers, and issuers of credit and debit cards; (iii) they are considered financial crimes, including  money laundering, terrorism financing, corruption, among other related crimes, even indirectly; (iv)  they do not represent a lawful and regular business and are intended to defraud; or (v) they may  cause harm to BEETELLER, its partners, other USERS, Suppliers, or third parties. 

3.7. Transactions with signs or suspicions of fraud will be subject to non-processing or cancellation,  even if they are made knowingly or unknowingly by the USER. 

3.8. BEETELLER may suspend access to the ELEMENTS and stop performing Transactions  through the BEETELLER System whenever it identifies or believes that the USER’s activity or the  nature of the Transactions violates any provision of this Agreement or applicable legislation; and  may subject the USER to cancellation of their registration and immediate removal from the  BEETELLER System, without prior notice, and no indemnity or compensation will be due to the  USER.

4. PAYMENT ACCOUNT

4.1. To use the National Payment Services, the USER authorizes the opening of their own  individual and exclusive Payment Account, which may be used through the available functionalities. 

4.1.1. The opening of the Payment Account will occur upon the validation of the data provided in  the USER's Registration, personal data, email, and phone number. 

4.2. The Payment Account will be loaded through one of the available methods in the BEETELLER  System, chosen freely by the USER, including, but not limited to: 

a. Payment of a bank receipt, by the USER or a third party on behalf of the USER, with a  unique identifier that allows the payment amount to be debited from the Payment Account; 

b. Bank transfer made by the USER - or by third parties on behalf of the USER - directly to  the checking account indicated by BEETELLER; 

c. Receipt through transfers made by other USERS within the BEETELLER System, subject  to availability; 

d. Cash deposit, through authorized lottery outlets and other corresponding establishments,  subject to availability; 

e. Financial settlement resulting from credit or debit card transactions; and f. Instant payments and transfers. 

4.2.1. For instant payments and transfers, the obligations and conditions set forth in the Annex - Instant Payments, which is an integral part of this Agreement, must be observed and followed by  the USER. 

4.2.2. BEETELLER may, at any time, establish other methods for charging the Payment Account  by the USER, through an amendment to this Agreement and publication through the  Functionalities. 

4.2.3. Upon loading the Payment Account by one of the permitted methods, the funds will be  available in the BEETELLER System within up to 2 (two) business days; at that point, the USER  may begin conducting Transactions through the Functionalities. 

4.3. The funds deposited in the Payment Account may be used for transfers or refunds through any  of the available methods in the BEETELLER System, including, among others, the following: 

a. Conducting Transfer Transactions to the Payment Account of other USERS registered in  the BEETELLER System; 

b. Refund of funds by transfer to the USER's bank account; 

c. Loading a prepaid card issued for the USER, if available;

d. Due to the purchase of products or services contracted through the Platform, if available; e. Payment of the USER's debts, upon request, through the Functionalities; 

f. Purchase of products or services contracted through the Platform, including Third-Party  Services; 

g. Recharge of prepaid services, including, but not limited to, mobile/fixed telephony, public  transportation, app stores, ride-sharing apps, among others available on the Platform; 

h. Instant payments and transfers; 

i. Loading a prepaid card, if available. 

4.3.1. The transfer of funds between Payment Accounts within the BEETELLER System must occur  within up to 1 (one) Business Day after the Transaction is completed. 

4.3.2. Refund of funds via bank transfer will occur within up to 2 (two) business days after the  Transaction is executed. 

4.3.3. Transactions made through the functionalities will no longer be accepted by BEETELLER  when: (i) there are insufficient funds in the Payment Account; (ii) the USER does not provide  sufficient information or provides incorrect information for the Transaction; and/or (iii) there are  indications of fraud or suspicion of illegal activity, as provided for in this Agreement and applicable  legislation. 

4.4. BEETELLER will determine the minimum and maximum value limits for loading BEETELLER  Accounts and conducting Transactions, which may vary according to the information in the USER's  Registration, the type of Transaction, or other criteria defined by BEETELLER. 

4.4.1. The above criteria may be modified by BEETELLER at any time, with prior notice of 5 (five)  days, and published on the Platform. 

4.5. The funds credited to the USER’s Payment Account will be held in a bank account owned by  BEETELLER, and (i) constitute a separate asset, not to be confused with BEETELLER's assets;  (ii) are not directly or indirectly responsible for any obligations of BEETELLER, nor can they be  subject to seizure, attachment, or any other judicial action for BEETELLER’s debts; (iii) cannot be  pledged as collateral for debts assumed by BEETELLER; and (iv) are not part of BEETELLER’s  assets for bankruptcy or judicial or extrajudicial liquidation purposes. 

4.6. The fee or bonus resulting from the maintenance of funds in a bank account owned by  BEETELLER may not be charged to the USER or claimed by the USER. 

4.6.1. The funds deposited in the Payment Account, unless expressly agreed otherwise, will not be  subject to any type of increase or variation, such as monetary correction or interest, and no  remuneration will be owed to the USER, regardless of the period during which they are deposited.

4.7. The funds deposited in the Payment Account should be used for payments and transfers and  will be considered by BEETELLER as funds in transit owned by the USER. 

4.8. The USER may not assign or encumber, in any way, the rights to the funds deposited in their  Payment Account without prior written authorization from BEETELLER, under penalty of making  the assignment or encumbrance ineffective against BEETELLER. 

4.9.The USER will have access to completed or pending payment Transactions by checking their  Payment Account statement, where they can view the balance and transaction history in the  BEETELLER System. The availability of the balance and transaction statement is considered as  responsibility for all legal purposes. 

4.10. The USER guarantees that all funds in their Payment Account will be from legal and declared  sources, holding BEETELLER harmless from any responsibility. 

5. TRANSACTION REVERSES 

5.1. Complaints and disputes arising from any Transactions made on the BEETELLER System will  be resolved directly between the USERS and/or between the USERS and the Foreign Sellers, with  BEETELLER being exempt from any responsibility, without prejudice to the possibility of retention  and/or indemnification as provided in this Agreement. 

5.2. The USER declares and guarantees that they will be fully responsible for the accuracy,  truthfulness, and compliance of the information and values in the business relationships related to  the Transactions; being liable, if applicable, for the quality, quantity, security, suitability, price,  delivery time, functionality, and warranties of the products or services that gave rise to the  Transactions. 

5.3. The cancellation of the Transfer Order may be requested from BEETELLER until the moment  when the funds are transferred to the Foreign Exchange Company. 

5.3.1. After this transfer, the USER must request cancellation directly from the Foreign Seller, in  accordance with the rules and procedures published on the Platform. 

5.4. Payment Orders will be automatically canceled: (i) if duplication is detected; (ii) if incomplete  or inaccurate information is provided; (iii) in cases of irregularity or indications of fraud; or (iv) in  other cases provided for in this Agreement or under applicable law. 

5.5. The Payment Request may also be canceled by BEETELLER if: (i) for any reason, it is rejected  by the Foreign Exchange Company; or (ii) the applicable rules in the Seller's country prevent the  execution of the Payment Order. 

5.6. The USER guarantees that all funds used for the Payment Order will come from legal and  declared sources, holding BEETELLER harmless from any liability.

5.7. It is prohibited to use the International Payment services to purchase Products (i) considered  illegal and prohibited by the laws of the country; (ii) involving violations of the country's Federal  Revenue system, the National Health Surveillance Agency, Central Bank regulations, and customs regulations; (iii) considered to be related to crimes of any nature, including money laundering,  terrorism financing, and corruption, among other related crimes, even indirectly; (iv) that do not  represent a legal business; (v) that cause any harm to BEETELLER, its partners, or third parties.

5.8. BEETELLER may refrain from processing the Payment Order whenever it identifies or  understands that the USER's activity or the nature of the Payment Order violates any provision of  this Agreement or the laws of the country. 

6. DISCLAIMER OF LIABILITY 

6.1. BEETELLER will not, under any circumstances, be responsible for the Products sold by the  Foreign Sellers or for the content and/or information described on the Platform, as the services  provided are limited exclusively to the execution of International Payments. 

6.2. In case of discrepancies, errors, mistakes, and/or any other issues concerning the External  Sellers and their Products, the USER must resolve them directly with the External Sellers, through  the support channels available on the Platform, holding BEETELLER harmless from any liability. 

6.3. The USER acknowledges that BEETELLER is not responsible and does not assume any  liability for errors, interruptions, malfunctions, delays, or other imperfections that may arise in the  services provided in the International Payments area, even if such issues are caused by  BEETELLER, the Exchange Company, or its partners, and does not guarantee uninterrupted  system availability without downtime or slowness and free of errors. 

6.4. The USER acknowledges that the execution of the Payment Order is conditioned upon the  effective receipt of the funds by BEETELLER, as a result of the payment made: (i) by the financial  institution responsible for the bank transfer or receipt of the bank slip through the Virtual Card; (ii)  by the acquirers or sub-acquirers that will settle the transactions with the Card; or (iii) by the  Exchange Company that will transfer the funds resulting from the Deposit Order. 

6.4.1. BEETELLER will not be responsible for any failure or delay in the transfer of funds by third  parties. 

6.5. BEETELLER will not be, under any circumstances, responsible for non-payment to the Foreign  Sellers due to events not attributable to the Foreign Sellers, including, but not limited to: (i)  applicable legislation in the destination country of the Transfer Order funds or the origin country of  the Deposit Order, which may suspend, delay, or prevent the settlement of the funds; (ii) inability  to locate the Foreign Seller, according to the information provided on the Platform; (iii) errors in the  Payment Order for any of the reasons provided in this Agreement; or (iv) refusal by the Exchange  Company, for any reason, to execute the Payment Instruction. 

7. RETENTION OF FUNDS AND REMUNERATION ASSUMPTIONS 

7.1. The USER acknowledges and agrees that BEETELLER, in accordance with the provisions of  this Agreement, shall have the right to: (i) retain amounts held in the USER's Payment Account to  fully guarantee any payments owed to BEETELLER, or to safeguard BEETELLER against financial  risks related to the USER's obligations; and (ii) offset, with the amounts held in the Payment  Account, any debts of any nature owed by the USER to BEETELLER.

7.2. BEETELLER shall retain and offset existing or future amounts held in the USER's Payment  Account in the following cases: 

a. When BEETELLER determines that there is a high level of operational or credit risk  associated with the USER’s transaction history;  

b. If there are signs of irregularity or a risk of transaction cancellation due to complaints,  objections, or misuse of the BEETELLER System;  

c. In cases of lack of liquidity, insolvency, request for judicial or extrajudicial recovery,  bankruptcy filing, cessation of activities, or any other situation where the USER is unable to  meet their contractual and/or legal obligations;  

d. Whenever there is a breach of the obligations set forth in this Agreement or under  applicable law. 

7.3. In the event that there are insufficient funds to cover the outstanding debts, the USER will be  notified by BEETELLER to immediately recharge their Payment Account, failing which the non payment will be automatically characterized, without any notice or formality. 

7.3.1. The failure or delay in the payment of the amounts owed by the USER will result in the  payment of a late fee of 2% (two percent), monetary correction according to the applicable index,  and interest of 1% (one percent) per month, calculated on the amount owed. 

7.3.2. Non-compliance by the USER will also be grounds for immediate termination of this  Agreement and the adoption of legal measures to recover the debt, including the inclusion of the  debt in credit protection agencies. 

7.3. The USER will have a period of 90 (ninety) days to report any discrepancies or inaccuracies  regarding the amounts recorded in the Payment Account, counted from the date of the Transaction,  debit entry, or offset. After this period, the USER will no longer be able to claim for the entries  made, providing full and final discharge to BEETELLER. 

8. FUND REIMBURSEMENT AND CLOSURE OF THE PAYMENT ACCOUNT 

8.1. The USER may, at any time, provided they have sufficient funds to pay the withdrawal fee,  applicable bank charges, and any debts owed to BEETELLER, fully reimburse the funds held in  the Payment Account or close the Payment Account by requesting this from BEETELLER through  the BEETELLER System. 

8.2. The fund redemption must be carried out at the USER's request, by transferring the net amount  in local currency, according to the forms established for using the funds held in the Payment  Account. 

8.3. The USER is responsible for the accuracy of the information provided for their bank account,  holding BEETELLER harmless from any liability for transfers made due to the inaccuracy or  imprecision of the data provided by the USER.

8.3.1. If the reimbursement of funds is not possible due to an irregularity in the indicated bank  account, the respective amounts will remain retained in the Payment Account until the USER  regularizes the situation, without any charges, penalties, or fees. 

8.4. In the event of a technical and/or operational failure of the BEETELLER System or the  BEETELLER Banking System, BEETELLER may, without incurring any charges or penalties,  exceed the reimbursement period of the Payment Account by up to 1 (one) business day. 

8.5. If the scheduled date for the reimbursement of funds falls on a holiday or a day when banks  are closed, the payment will be made on the first (1st) business day thereafter. 

8.6. Failure to use the Payment Account, defined as the absence of any usage for a period of six  (6) months, may result in an inactivity fee to cover the maintenance costs incurred by BEETELLER,  which will be deducted from the existing balance in the Payment Account. 

8.7. If the USER has no balance in their Payment Account for more than 12 (twelve) months, their  Payment Account will be closed by BEETELLER with a prior notice of 3 (three) business days. 

9. FEES AND REMUNERATION 

9.1. In exchange for the provision of Domestic Payment Services, the USER shall pay BEETELLER  the fixed or percentage fees applicable to each Transaction made, in accordance with the amounts  indicated in the Registration and/or available for consultation on the Platform. 

9.2. The USER shall pay BEETELLER: (i) a fee for each Transaction performed in the BEETELLER  System; (ii) a fee for withdrawing funds; (iii) a fee for account inactivity; (iv) a fee for maintaining  the Payment Account; (v) a fee for transferring funds to third-party bank accounts (if available); and  (vi) additional fees for other services that may be provided by BEETELLER, as described in specific  contractual instruments, cumulatively with the other fees. 

9.3. For the collection of fees, including for additional services contracted by the USER,  BEETELLER may alternatively: (i) charge the Payment Account; or (ii) offset the amount of the  charges with any other credits present or due to the USER in the future. 

9.3.1. Without prejudice to the suspension of the services provided through the BEETELLER  System, if the USER does not credit their Payment Account, the charges for non-payment  stipulated in this Agreement will apply. 

9.4. BEETELLER may adjust or modify the amount of the fees charged, informing the USER in  advance by email or prior publication on the Platform. 

9.4.1. If the USER disagrees with the new remuneration terms, they may terminate this Agreement  without any charge or penalty. Failure to terminate will be interpreted as consent to the new fee  amounts charged. 

9.4.2. In the event of the creation of new taxes or modifications to the calculation and/or collection  of taxes applicable to the current remuneration, BEETELLER shall, after 10 (ten) days' notice,  modify the charges to restore the economic-financial balance.

9.5. BEETELLER may establish other remuneration terms, including for additional services agreed  upon in appropriate contractual instruments, with prior notice to the USER 10 (ten) days in advance. 

9.6. The USER agrees that BEETELLER, at its sole discretion, may sell, assign, pledge, or  otherwise transfer the rights to collect the remuneration derived from its services, without prejudice  to the USER's right to receive the net amount derived from the Transactions. 

10. VALIDITY PERIOD AND TERMINATION 

10.1. Regarding Domestic Payment Services, this Agreement is entered into for an indefinite  period, becoming effective from the date of acceptance by the USER. Regarding International  Payment Services, this Agreement will terminate with the completion of the Remittance Order and,  when applicable, the Collection Order, having been exclusively contracted between the Parties for  this operation. 

10.2. This Agreement may be terminated at any time by the USER, upon request through the  Platform. 

10.2.1. Once the closure is requested, BEETELLER will verify, within 5 (five) business days, if there  is any existing balance to transfer to the USER and close the Agreement. 

10.3. This Agreement may be terminated at any time by BEETELLER with 30 (thirty) days' prior  notice to the USER. 

10.3.1. The Agreement may be terminated by BEETELLER if: (i) after being duly notified of the  inactivity of the Payment Account, the USER fails to comply with the activation rules and deadlines  indicated in the respective notification; (ii) there is a serious irregularity in the information provided  by the USER. 

10.4. Except as otherwise provided below, the termination of this Agreement will not result in any  charges, fees, or penalties, except for the pending obligations that must be duly fulfilled within the  required time frame. 

10.5. There will be immediate and justified termination of this Agreement in the event of: (i) a  declaration of bankruptcy, judicial or extrajudicial recovery, or cessation of activities of either Party,  at the exclusive discretion of the other Party; or (ii) non-compliance with any obligation set forth in  this Agreement that is not cured within the stipulated period or, in the case of default, within 10  (ten) days from the notice or warning. 

10.6. If the termination of the Agreement occurs due to the fault of the USER, the USER’s access  to the Platform and the BEETELLER System will be immediately blocked, with the suspension of  the USER's Payment Account and retention of the USER's credits for the necessary period to  safeguard the rights of BEETELLER, other USERS, and third parties; without prejudice to the  adoption of other applicable legal measures and the investigation and repair of any additional damages.

11. ADDITIONAL RESPONSIBILITIES OF THE USER

11.1. All taxes applicable to the provision of Services and the license for the use of Features made  available in the BEETELLER System are the full responsibility of the USER, and BEETELLER may  deduct the respective amounts from the USER's credits. 

11.2. The transfer of funds, payment of bank slips, and other operations may be subject to  commissions, fees, or charges, according to the criteria and amounts established by the financial  institutions. BEETELLER has no control over the amounts charged to the USER by these  institutions. 

11.3. The USER acknowledges and agrees that the execution of Transactions through the  BEETELLER System is subject to the application of applicable laws, including the prevention of  money laundering, terrorism financing, and anti-corruption, and that the transfer of Transaction  amounts is subject to strict compliance with the applicable legislation. 

11.4. To use the features and access the BEETELLER System, the USER must have a device  (computer, smartphone, tablet, or similar) with internet access and in conditions compatible for its  use. It is the USER's exclusive responsibility to obtain, maintain, and pay for this access and the  necessary equipment (including taxes, fees, or charges imposed by service providers).  BEETELLER will not be responsible for failure to complete the Transaction due to equipment  incompatibility or lack or failure of internet access. 

11.5. The USER agrees to indemnify BEETELLER for any claims or judicial or extrajudicial disputes  arising from the use of the BEETELLER System, including in relation to the USER's own activities  and legal business conducted by the USER outside the BEETELLER System. 

11.6. The USER agrees to reimburse BEETELLER for all amounts spent on legal actions or  administrative procedures filed against BEETELLER for violation of obligations attributable to the  USER. 

11.6.1. BEETELLER may retain credits to be paid to the USER and offset them against any debts  arising from judgments, court costs, and legal expenses, as well as attorney's fees. 

11.7. BEETELLER has a Privacy Policy that defines how the USER's information is collected, used, stored, processed, shared, disclosed, and protected. The USER must carefully read the Privacy  Policy, which is an integral part of this Agreement. 

11.8. The USER acknowledges and agrees that the intellectual property of the features is fully and  exclusively owned by BEETELLER or third parties granting the right of use, and the USER is  authorized to use the features integrated into the BEETELLER System during the term of this  Agreement, in accordance with the terms and conditions set forth herein. 

11.9. The USER is prohibited from: (i) copying or transferring in any way, in whole or in part, any  of the Resources or information related to the Resources; (ii) modifying the features of the  Resources or integrating them into any other BEETELLER system or software; (iii) copying the  data extracted from the BEETELLER System, except for data related to payment account  movements.

11.10. The USER agrees not to infringe any rights related to registered trademarks, patents,  software, internet domains, trade secrets, or other industrial property rights or copyrights of any  Services or Features made available to the USER under this Agreement, and not to use the name,  trademark, logo, or any other non-distinctive mark of BEETELLER or its partners without prior  written consent. 

11.11. The USER acknowledges and agrees that the intellectual property of the features is fully  and exclusively owned by BEETELLER or third parties granting the right of use, and the USER is  authorized to use the features integrated into the BEETELLER System during the term of this  Agreement, in accordance with the terms and conditions set forth herein. 

11.11.1. The USER is prohibited from: (i) copying or transferring in any way, in whole or in part,  any of the Resources or information related to the Resources; (ii) modifying the features of the  Resources or integrating them into any other BEETELLER system or software; (iii) copying the  data extracted from the BEETELLER System, except for data related to the movements of the  Payment Account. 

11.12. The USER agrees not to infringe any rights related to registered trademarks, patents,  software, internet domains, trade secrets, or other industrial property rights or copyrights of any  Services or Features made available to the USER under this Agreement, and not to use the name,  trademark, logo, or any other non-distinctive mark of BEETELLER or its partners without prior  written consent. 

12. THIRD-PARTY SERVICES 

12.1. BEETELLER may establish partnerships with Suppliers, allowing the USER to contract  various services and products available on the Platform. 

12.2. Regarding Third-Party Services, BEETELLER acts solely as an intermediary in the  relationship between the USER and the Provider, as the technology available on the Platform aims  to connect the parties. 

12.2.1. BEETELLER will provide information on the Platform about Providers, their products, and  services, enabling the USER to contract directly with these Providers. 

12.2.2. To use Third-Party Services, the USER may or may not be redirected to a website or  another platform. Additionally, Providers may require new information, documents, and/or data  related to the USER. 

12.3. As an intermediary, BEETELLER has no influence over the conditions, prices, and  performance of Third-Party Services, including the terms and conditions of contracting, document  requests, and other relevant acts. Providers will be the sole and exclusive responsible parties for  all matters concerning Third-Party Services offered on the Platform. 

12.3.1. BEETELLER will not be liable under any circumstances for complaints arising from the  contracting of Third-Party Services. It is the responsibility of the USER to contact the respective  Provider directly for resolution.

12.3.2. The Supplier will be solely responsible for all information disclosed in the Silver Form  regarding Third-Party Services, including images, their features, information provided in the Form,  and respective prices, as well as the quality, availability, quantity, security, delivery, and warranty  of what is promised. BEETELLER will not exercise any control or supervision and will have no  responsibility for the Third-Party Services and/or the accuracy of the information provided on the  Platform. 

12.3.3. Furthermore, BEETELLER is not responsible for the integrity, technical, operational, and  financial capacity of the Providers, acting only as a mere intermediary in the relationship with the  USER. 

12.3.4. Additionally, BEETELLER is not responsible for the integrity, technical, operational, and  financial capacity of the Providers, acting only as a mere intermediary in the relationship with the  USER. 

13. GENERAL PROVISIONS 

13.1. The USER declares to be aware of and accept that, regardless of the location from which  they are using the services integrated into the BEETELLER System, the relationship between the  Parties will always be governed by the applicable law. 

13.2. The USER expressly authorizes BEETELLER to use the information, including that related to  their Registration, Payment Account, checking account, and Transactions made through the  BEETELLER System, to form a database, preserving the individuality and identification of each  USER. 

13.3. The USER authorizes BEETELLER to verify and exchange registration, credit, and/or  financial information about them, throughout the territory, with financial or credit protection  institutions, including making inquiries to BEETELLER's credit risk system about possible  outstanding liabilities of the USER. 

13.3. In accordance with applicable law and the Privacy Policy, the USER agrees that BEETELLER  or any of its partners may send them informational or promotional messages. 

13.4. BEETELLER must assist and cooperate with any judicial, regulatory, or public authority  requesting information and may, in this case, provide any information regarding the USER's use of  the Platform. 

13.5. The Parties acknowledge that the applicable law and the competent jurisdiction to settle any  disputes arising from this Agreement will be those of Colombia, with an express waiver of any other,  regardless of how privileged it may be. 

13.6. Any questions related to this Agreement can be sent to BEETELLER via email:  suporte@beeteller.com or through https://beetellergroup.com/.