Our department exists to address your criticisms and suggestions, whether they are related to the company's services, products, or processes.

We are also here to ensure that users can resort to a second instance here at Beeteller, when their demand has already been evaluated by the first-level support channels. Therefore, it is essential that you have the protocol number provided by the support and that the case has been already closed.

In the Ombudsman's Office, all demands will be treated with total independence and impartiality. Some will be resolved by our representatives, others we will mediate with the responsible areas, following closely until their effective completion. Hence, the deadline for handling the case is up to 10 (ten) days from the day following the registration of the protocol. Our feedback will be through the phones or emails in our records. Please stay attentive, as we will make at least 3 (three) attempts to contact you on different days and times. If contact is essential for the solution, we will send a message requesting a new contact from you.

All inquiries received through our channel will be used for the continuous improvement of our products, processes, services, and customer service.